Safeguarding & Complaints: A confidential way to raise a concern, and a record of how each case was handled.

Concerns about sexual exploitation, abuse, harassment or fraud come in through many channels and pass through too many hands.

The organisation then cannot show donors or regulators how each one was dealt with.

Relief One, Safety, risk & compliance

How it works

Where concerns are reported and cases handled.

1. Raise a concern. A confidential channel open to staff, partners and communities (web, phone line logged by a focal point, QR code), anonymous if the person wants.
2. Triage. The case goes only to the safeguarding lead, with a risk assessment and immediate support for the survivor.
3. Investigate. Investigation plan, interviews, evidence, decisions, with need-to-know access.
4. Close. Outcomes, lessons, anonymised reporting to donors and the board.

What it does.

Confidential reporting

Web form, phone line or QR code, anonymous if the person wants, offline.

Restricted case files

Visible to named people only, with a full access log.

Survivor-centred support

A support plan from the first report.

Investigation workflow

Plan, interviews, evidence and decisions, with deadlines.

Conflict-of-interest checks

On investigators, before they are assigned.

Donor notification deadlines

Tracked from the first report.

Code of conduct

Acknowledged by staff, with their training records.

Anonymised statistics

Trends and lessons for the board and donors.

The full list

Confidential reporting form (anonymous option, several languages, works offline and sends when the connection returns); case types (SEA, harassment, child protection, fraud, corruption, misconduct); restricted case files, visible to named people only, survivor-centred support plan, investigation workflow with deadlines, conflict-of-interest checks on investigators, donor notification deadlines tracked, code of conduct acknowledgement by every staff member, safeguarding training records (with Learning), anonymised statistics and trends, full access log on every case.

What makes the difference

• Only the safeguarding lead sees the case.
• Donor notification deadlines tracked from the first report.
• Every access to a case file is logged.

With your AI agent

One question can cross several modules.

Case files and the identity of people who report are never sent to an AI.

A question

“How many reports came in this quarter, by type, and how long did each wait for a first response?”

Reads

Safeguarding & Complaints, Policies, Documents & Data Protection

Comes back

Counts by type and delay, without case details

• More use cases

Connected to

It shares its records with these modules.

• Policies, Documents & Data Protection: Policies and due-diligence documents, ready when asked.
• HR & Payroll: Staff and consultants, managed together.
• Learning & Training: Whose certificate runs out next?
• MEAL: Show what changed, and how you know.
• Partners & Sub-grants: Fund local partners and follow their work.

Guide: How to set up a complaints and feedback mechanism

Before you book a demo.

Which kinds of concern does it cover?

Sexual exploitation and abuse (SEA), harassment, child protection, fraud, corruption and misconduct, each as its own case type. Staff acknowledge the code of conduct, and their safeguarding training records are kept with Learning & Training.

What can our AI agent see of safeguarding reports?

Counts, types and delays only. It can tell you how many reports came in by type and how long they took. Case files and the identity of people who report are never sent to an AI.

Can we start with Safeguarding & Complaints alone?

Yes. Each organisation starts with the base, then picks its modules. You can start with one and add others later.

Can we switch a module off later?

You can, and its data is kept. A module switched off disappears from menus and search, and switching it back on restores it.

Can you import from our spreadsheets and current tools?

Yes: people, projects, budgets, policies, files (including a one-time import or a live two-way sync with Google Drive), and the content of your existing workbooks. Connectors to your other systems are built as part of the project.

Next module

• Policies, Documents & Data Protection: Policies and due-diligence documents, ready when asked.

Safety, risk & compliance

• Security & Safety: Report incidents from the field, offline.
• Policies, Documents & Data Protection: Policies and due-diligence documents, ready when asked.
• Audit, Risk & Internal Control: Controls your auditor can read.

• Add to your Relief One
• The base: The part every organisation gets.
• Relief One

Book a demo of Relief One.

Tell us how your organisation works and which modules you are looking at. We show you Relief One on the parts that matter to you.