Relief Applications

Expertise France - Tess Mav+ Case Management System

Tess Mav+ is the technical support structure of the Mav+ project, which backs vaccine, medicine and health technology manufacturing in Africa. For Expertise France, we built a case management platform on the no-code tool Oort, where partner countries submit requests, the team validates and assigns them to experts, and progress is monitored, with role-based permissions keeping access to authorised people.

Client
Expertise France
When
May 2023–Jun 2026
Team
3 people
Services
Info management & MEAL, App development
Technologies
Oort
Industry
Access to quality, safe, effective and affordable health products
SDGs
3. Good health and well-being
Client website
expertisefrance.fr

Team Europe Initiatives (TEI) support development projects under a joint approach bringing together the European Union and its member states, as well as a number of partner states and European agencies, to provide a coordinated and coherent effort of their external development action worldwide. Among these initiatives, the Mav+ project supports the manufacture of and access to vaccines, medicines and health technologies in Africa, in order to boost local manufacturing capacity and strengthen pharmaceutical systems. The Tess Mav+ technical support structure was created to support the smooth running of the Mav+ project. To organize their workload, Tess Mav+ sought to develop a platform for managing and assigning technical support requests formulated by beneficiary institutions in partner countries.

The platform envisioned would serve as a case management system, allowing first the formulation of requests by partner countries, the validation of these requests by the Tess Mav+ team, the assignment of requests to the relevant expert and the monitoring of the provision of expertise. The platform aims at coordinating the work of experts and integrating the feedback of beneficiaries, while monitoring the activities of each stakeholder.

Relief Applications developed the platform on Oort, a no-code tool for application building. It integrates all the requirements for the management of requests while allowing the flexibility to easily modify the process and build upon it to integrate additional features, such as data visualization. The platform is secured with detailed role permission settings, keeping access to information to authorized persons only.

The challenge

  • Fast deployment to support the Mav+ project from the start

What we did

  • Define the scope, objectives and expected deliverables of the request
  • Validate the request with the coordination bodies of the Tess Mav+ project
  • Assign relevant experts to requests and put experts and requesters in touch to ensure full understanding of the expected outcome of each request
  • Monitor the progress of a request and strengthening coordination across stakeholders involved in each request
  • Gather relevant data to follow the performance of experts on their cases and make informed decisions to optimize the allocation of resources
  • Help Tess Mav+ teams in managing their workload by using custom colors, fonts settings and grid sorting to highlight the most urgent tasks

Relief Applications has enabled us to unite all our European partners around a solution that is simple, easy to use and ergonomic.

Oumi Diaby, TESS MAV+ Project Manager
Tess Mav+ Case Management System, Expertise France: screen 1 Tess Mav+ Case Management System, Expertise France: screen 2 Tess Mav+ Case Management System, Expertise France: screen 3

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