Relief Applications

MSF UK - REMIT: Research Management & Impact Tool Review

MSF's Research Management and Impact Tool (REMIT) underdelivered: researcher compliance sat around 55% and reporting needed heavy manual Excel work. We ran a six-week review, with stakeholder consultations, a UX audit and a technical review, and delivered an option appraisal and an executive presentation.

Client
MSF UK
When
Jul–Sep 2026
Team
4 people
Services
Info management & MEAL
Industry
Health
SDGs
3. Good health and well-being, 9. Industry, innovation and infrastructure
Client website
msf.org.uk

MSF's Research Management and Impact Tool (REMIT), built in 2016, is the central repository for MSF research studies and a means to measure research impact. But it now underdelivers: researcher compliance sits around 55%, reporting requires heavy manual Excel work, integration is limited, and it's unclear whether REMIT is still the right tool.

MSF engaged Relief Applications for an evidence-based assessment with two aims: identify limitations and gaps, and deliver a prioritised improvement plan with a decision-grade upgrade-vs-migration recommendation (e.g. CKAN or other MSF platforms).

Over a six-week, four-person engagement, we ran stakeholder consultations and a UX audit, a technical and data-model review, an integration landscape map and an impact-indicator review, feeding a structured option appraisal and an executive presentation for MSF leadership.

The challenge

  • Low researcher compliance undermining data quality
  • Cumbersome, manual Excel-based reporting
  • A defensible upgrade-vs-migration decision under a tight window

What we did

  • Stakeholder consultations and a rapid UX audit
  • Technical, data-model and integration review
  • A structured option appraisal and executive presentation
REMIT: Research Management & Impact Tool Review, MSF UK: screen 1 REMIT: Research Management & Impact Tool Review, MSF UK: screen 2 REMIT: Research Management & Impact Tool Review, MSF UK: screen 3 REMIT: Research Management & Impact Tool Review, MSF UK: screen 4

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