WHO - Emergencies Management Suite Support & Maintenance
Relief Applications developed the World Health Organization’s SAFE platform (Simple Application Framework for Emergency Management), a versatile, no-code application builder that combines multiple applications for the collection, storage and analysis of data, generating a relational data structure as each data source is created.
- Client
- WHO
- When
- 2 years
- Team
- 6 people
- Services
- App development
- Technologies
- Angular, Angular Material, Kendo UI, Node.js, Express, REST, GraphQL, MongoDB, Atlas, GitHub Actions, Azure DevOps, Azure, Azure App Service, Azure Application Gateway, Azure Function, Docker
- Industry
- Health Protection
- SDGs
- 3. Good health and well-being
- Client website
- who.int
We have worked alongside the World Health Organization (WHO), providing critical IT support for their Event Management Suite (EMS2) Application Builder. This initiative was part of WHO's broader strategy to revolutionize emergency management through advanced digital solutions. Our role was pivotal in ensuring the application's reliability and performance, supporting WHO's mission to respond effectively to public health emergencies.
The primary goal was to deliver specialized level 2, and level 3, IT support for the EMS2 Application Builder. This support was essential for maintaining the seamless operation of the application, which is instrumental in managing public health events and ensuring rapid, actionable information flow across all levels of the organization.
The EMS2 project aims to transform the digital landscape of emergency management by integrating standalone applications into a unified ecosystem. This ecosystem supports the end-to-end lifecycle of public health events, from detection to response and recovery. By enhancing the current digital infrastructure, WHO seeks to minimize the impact of emergencies and prevent morbidity and mortality.
Relief Applications’ ensures that the production environment of the EMS2 project remains bug-free, operational and active for the World Health Organization to use.
Our main focus:
Bug fixing Improving the EMS2 project Configuring the EMS2 project for the users
Our team delivered expert support across both Level 2 and Level 3, ensuring comprehensive technical assistance;
Level 2 Support: In-depth troubleshooting and problem analysis to address complex issues efficiently. Level 3 Support: Expert interventions by specialists, including architects and engineers, to resolve nuanced technical challenges.
We established a dedicated email contact for WHO to request support, utilize their DevOps solution to track, and fulfill, support requests promptly. This maintenance contract is renewed monthly, with the scope of work continuously adapted to evolving needs. Our approach ensured the timely resolution of all support requests, safeguarding the application’s operational integrity. Coordination was led by Jered Markoff, Technical Officer at WHO, who provided critical business requirements, strategic oversight, and technical direction.
The challenge
- Maintaining reliability in a critical, production-level emergency management system
- Managing complex technical issues across multiple components and integrations
- Ensuring rapid, structured communication between WHO and the support team
What we did
- Continuous L2/L3 support to guarantee system stability and performance
- Expertise from engineers, architects, and analysts to tackle complex issues
- Organized support workflow and dedicated communication channels
