--- title: "NGO guides: data protection, ERP, AI | Relief Applications" description: "Practical guides for NGOs and international organisations: data protection and DPOs, ERP and operations software, monitoring and evaluation, and AI. From our…" url: https://reliefapplications.org/resources/ lang: en --- # Guides for NGOs Practical guides from our projects, for NGOs and international organisations. Each one answers a question we are asked often, in plain words, and points to the tools and case studies behind it. ## Data protection - [Does an NGO need a DPO?](https://reliefapplications.org/resources/does-an-ngo-need-a-dpo/): Does your NGO have to appoint a data protection officer under the GDPR? The three triggers, what large scale means in aid work, and your options. 8 min read. - [Faut-il un DPO dans une association ou une ONG ? (In French)](https://reliefapplications.org/resources/faut-il-un-dpo-association-ong/): Une association ou une ONG doit-elle désigner un délégué à la protection des données ? Les trois cas du RGPD, la notion de grande échelle et vos options. 8 min read. - [DPIA for NGOs: when you need one, how to do it, and a template](https://reliefapplications.org/resources/dpia-for-ngos/): A practical guide to the data protection impact assessment (DPIA) for NGOs and humanitarian organisations, with a free template to download and fill in. 11 min read. ## Operations - [ERP for NGOs: a buyer’s guide](https://reliefapplications.org/resources/erp-for-ngos/): ERP for NGOs: what it must do that business software does not, the modules to look for, what it costs, and the data protection checks before you sign. 12 min read. - [How to set up a complaints and feedback mechanism (CFM)](https://reliefapplications.org/resources/complaints-and-feedback-mechanism/): How to set up a complaints and feedback mechanism (CFM or FCRM) for an NGO: channels, sensitive complaints, case handling, data protection and what to measure. 11 min read. - [Cash and voucher assistance: what a CVA system must do](https://reliefapplications.org/resources/cash-and-voucher-assistance-software/): What a cash and voucher assistance (CVA) system must do for an NGO: registration, deduplication, payments, reconciliation, monitoring and data protection. 10 min read. - [Humanitarian case management systems: how to choose one](https://reliefapplications.org/resources/humanitarian-case-management-systems/): How to choose a humanitarian case management system for protection, child protection or GBV work: what it must do, who sees what, options and data protection. 11 min read. ## Monitoring and evaluation - [Monitoring and evaluation tools for NGOs: where each one fits](https://reliefapplications.org/resources/monitoring-and-evaluation-tools-for-ngos/): A plain comparison of monitoring and evaluation tools for NGOs: KoboToolbox, ActivityInfo, LogAlto, Power BI, spreadsheets and ERP modules, and how to choose. 10 min read. - [How to build a Power BI dashboard from KoboToolbox data](https://reliefapplications.org/resources/kobotoolbox-power-bi-dashboard/): How to connect KoboToolbox to Power BI and build a live dashboard: form design, the export link, repeat groups, the data model, refresh and data protection. 9 min read. ## AI - [AI policy for NGOs: what to include and how to write it](https://reliefapplications.org/resources/ai-policy-for-ngos/): How to write an AI policy for an NGO: scope, approved tools, data rules, human accountability, review of use cases, and the frameworks that help. Two pages are enough. 10 min read. - [Humanitarian chatbots: when to build one and how](https://reliefapplications.org/resources/humanitarian-chatbots/): A practical guide to humanitarian chatbots: when one helps, rule-based or AI, which messaging app, low-literacy design, guardrails, human handover and data protection. 10 min read. ## Reference - [Glossary of data, ERP, MEAL and AI terms for NGOs](https://reliefapplications.org/resources/glossary/): A plain glossary for NGO staff: data protection, ERP and operations, MEAL and information management, and AI terms, each in a sentence or two, with links to our guides. 8 min read. ## Our services - [Information Management & MEAL](https://reliefapplications.org/services/info-management/): Shared indicators, field surveys and evaluations. - [Mobile, Web Dev & Maintenance](https://reliefapplications.org/services/app-dev-and-maintenance/): Apps that keep running after launch. - [AI & Interactive Tools](https://reliefapplications.org/services/AI-and-tools/): Chatbots, voice tools and the rules around them. - [Privacy & Cybersecurity](https://reliefapplications.org/services/privacy-cybersecurity/): Data protection reviews, fixes and staff training. - [Capacity Building & Training](https://reliefapplications.org/services/training-and-capacity/): Curricula, simulations and e-learning for responders. ## Our products - [Relief One](https://reliefapplications.org/relief-one/): A modular ERP for social impact organisations: finance, grants, HR, projects and more. - [DP4G](https://reliefapplications.org/dp4g/): Data protection for good: an external DPO, audits and a portal for NGOs.