---
title: "Volunteer management software for NGOs | Relief One"
description: "Volunteers. Fill volunteer shifts from a phone. Plan volunteer rotas by skill and area and report the hours they give."
url: https://reliefapplications.org/relief-one/volunteers/
lang: en
---

# Volunteers: Plan volunteer rotas by skill and area and report the hours they give.

Sign-ups come through a form and shifts are sorted out in a group chat.

When a background check runs out, it often goes unnoticed. Volunteer hours rarely make it into a donor report.

[Relief One](https://reliefapplications.org/relief-one/), Run the organisation

## How it works

Fill volunteer shifts from a phone.

1. Sign up. A public form, screening steps and checks.
2. Keep checks valid. Mandatory trainings and background checks with expiry.
3. Schedule. Missions and shifts by skill, area and availability; they confirm from their phone.
4. Count the hours. Hours logged, value of volunteer time, certificates and recognition.

## What it does.

- **Volunteer register**: Skills, languages and availability.
- **Sign-up and screening**: A public form and a screening pipeline.
- **Checks with expiry**: Background checks and trainings; an expired check blocks the next shift.
- **Missions and shifts**: On a calendar, by skill, area and availability.
- **From the phone**: Volunteers pick and swap their shifts, check in and out.
- **Hours counted**: Hours and the value of volunteer time, in donor reports.
- **Recognition**: Certificates and thanks.
- **Messages to groups**: Reach the right volunteers in one message.

### The full list

Volunteer register with skills, languages and availability, sign-up form and screening pipeline, background checks and their expiry, trainings (with Learning), missions and shifts with a calendar, self sign-up and swaps from the phone, check-in / check-out, hours and value of volunteer time for reports, expenses for volunteers, certificates and recognition, messages to groups, safeguarding acknowledgement.

## What makes the difference

- Volunteers pick and swap their own shifts.
- Volunteer hours are counted in donor reports.
- A check that expires blocks the next shift.

## With your AI agent

One question can cross several modules.

Volunteers' identity documents and home addresses never reach the AI.

- **A question**: “Who can cover Saturday's distribution in Diffa?”
- **Reads**: Volunteers, [Warehouse & Distribution](https://reliefapplications.org/relief-one/warehouse/)
- **Comes back**: The volunteers who are free that day

- [More use cases](https://reliefapplications.org/relief-one/ai-agent/)

## Connected to

It shares its records with these modules.

- [HR & Payroll](https://reliefapplications.org/relief-one/hr/): Staff and consultants, managed together.
- [Learning & Training](https://reliefapplications.org/relief-one/learning/): Whose certificate runs out next?
- [Recruitment & Onboarding](https://reliefapplications.org/relief-one/recruitment/): Hiring in bursts, across countries.
- [Staff & Partner Portals](https://reliefapplications.org/relief-one/portals/): The ERP as staff and partners see it.
- [MEAL](https://reliefapplications.org/relief-one/meal/): Show what changed, and how you know.
- [Warehouse & Distribution](https://reliefapplications.org/relief-one/warehouse/): Show each donor where their goods went.

## Before you book a demo.

### Do volunteers sign our safeguarding code?

Yes. The safeguarding acknowledgement sits on the volunteer’s record, beside their background checks and trainings, and those carry an expiry date.

### How do volunteer hours get into a donor report?

Volunteers check in and out of their shift from their phone. Those hours, and the value of volunteer time, are counted for your reports. Volunteers file their expenses through the same module.

### Can we start with Volunteers alone?

Yes. Each organisation starts with the base, then picks its modules. You can start with one and add others later.

### Can we switch a module off later?

You can, and its data is kept. A module switched off disappears from menus and search, and switching it back on restores it.

### Can you import from our spreadsheets and current tools?

Yes: people, projects, budgets, policies, files (including a one-time import or a live two-way sync with Google Drive), and the content of your existing workbooks. Connectors to your other systems are built as part of the project.

## Next module

- [Learning & Training](https://reliefapplications.org/relief-one/learning/): Whose certificate runs out next?

### Run the organisation

- [Projects & Time](https://reliefapplications.org/relief-one/projects/): Hours and costs, per project.
- [Finance & Fund Accounting](https://reliefapplications.org/relief-one/finance/): Does each project cover its costs?
- [HR & Payroll](https://reliefapplications.org/relief-one/hr/): Staff and consultants, managed together.
- [Recruitment & Onboarding](https://reliefapplications.org/relief-one/recruitment/): Hiring in bursts, across countries.
- [Learning & Training](https://reliefapplications.org/relief-one/learning/): Whose certificate runs out next?
- [Membership & Governance](https://reliefapplications.org/relief-one/membership/): For associations, federations and their boards.

- [Add to your Relief One](https://reliefapplications.org/relief-one/build/)
- [The base](https://reliefapplications.org/relief-one/platform/): The part every organisation gets.
- [Relief One](https://reliefapplications.org/relief-one/)

## Book a demo of Relief One.

Tell us how your organisation works and which modules you are looking at. We show you Relief One on the parts that matter to you.