--- title: "Cash and voucher assistance (CVA) software | Relief One" description: "Cash & Voucher Assistance. Pay each household once, and reconcile the round. Check the household list before any money goes out." url: https://reliefapplications.org/relief-one/cash-assistance/ lang: en --- # Cash & Voucher Assistance: Check the household list before any money goes out. Beneficiary lists are spreadsheets passed between partners, so the same household turns up twice. Payments go through two or three providers, and reconciling a round takes weeks. [Relief One](https://reliefapplications.org/relief-one/), Programmes & impact ## How it works Pay each household once, and reconcile the round. 1. Register households and verify them, offline in the field, with consent. 2. Target. Eligibility criteria and scoring, a reviewed list, with duplicates caught across programmes. 3. Pay. Distribution rounds through mobile money, bank, cash in envelope or vouchers, with approvals. 4. Reconcile the round. Provider reports matched to the list, complaints handled, post-distribution monitoring. ## What it does. - **Registration offline**: Households registered and verified in the field, with consent. - **Targeting**: Eligibility rules and vulnerability scoring, a reviewed list. - **Deduplication**: Duplicates caught across rounds and partners. - **Rounds and transfer values**: Payment lists with two-step approval. - **Payment channels**: Mobile money, banks, cash and e-vouchers, through file exports, or connectors built when you need them. - **Reconciliation**: Paid, failed and unclaimed, matched to the provider’s report. - **Feedback and monitoring**: Complaints and post-distribution surveys, with MEAL. - **Audit trail**: Each change to a list is recorded. ### The full list Household registration (offline), eligibility rules and vulnerability scoring, deduplication across rounds and partners, consent and data-minimisation rules, transfer values and rounds, payment lists with two-step approval; payment providers (mobile money, banks, cash, e-vouchers) through file exports or connectors, reconciliation of paid / failed / unclaimed, beneficiary feedback and complaints (with MEAL), post-distribution monitoring surveys, costs charged to the grant, audit trail of every change to a list. ## What makes the difference - A household registered by two partners is paid once. - Reconciliation the day the provider’s report arrives. - Nobody edits a payment list without leaving a trace. ## With your AI agent One question can cross several modules. Households' identity documents and bank details are stripped before the AI reads the round. - **A question**: “How many households in round 3 were not paid yet, and why?” - **Reads**: Cash & Voucher Assistance, [Field Data Collection](https://reliefapplications.org/relief-one/field-data/), [Finance & Fund Accounting](https://reliefapplications.org/relief-one/finance/) - **Comes back**: The households not paid yet, with the reason for each - [More use cases](https://reliefapplications.org/relief-one/ai-agent/) ## Connected to It shares its records with these modules. - [MEAL](https://reliefapplications.org/relief-one/meal/): Show what changed, and how you know. - [Field Data Collection](https://reliefapplications.org/relief-one/field-data/): Offline mobile forms that feed your indicators. - [Finance & Fund Accounting](https://reliefapplications.org/relief-one/finance/): Does each project cover its costs? - [Case Management](https://reliefapplications.org/relief-one/case-management/): Confidential files for each person you support. - [Partners & Sub-grants](https://reliefapplications.org/relief-one/partners/): Fund local partners and follow their work. Guide: [Cash and voucher assistance: what a CVA system must do](https://reliefapplications.org/resources/cash-and-voucher-assistance-software/) ## Before you book a demo. ### What happens to payments that fail or go unclaimed? They go to a follow-up list. When the provider’s report arrives, it is matched to the payment list as paid, failed or unclaimed, and the round’s costs are charged to the grant. ### Do you connect to our mobile money provider? Through file exports, or a connector built when you need it. The same applies to banks, cash and e-vouchers, and the provider’s report comes back in for reconciliation. ### Can we start with Cash & Voucher Assistance alone? Yes. Each organisation starts with the base, then picks its modules. You can start with one and add others later. ### Can we switch a module off later? You can, and its data is kept. A module switched off disappears from menus and search, and switching it back on restores it. ### Can you import from our spreadsheets and current tools? Yes: people, projects, budgets, policies, files (including a one-time import or a live two-way sync with Google Drive), and the content of your existing workbooks. Connectors to your other systems are built as part of the project. ## Next module - [Information Management & Maps](https://reliefapplications.org/relief-one/information-management/): Who does what, where. ### Programmes & impact - [Programme Management](https://reliefapplications.org/relief-one/programmes/): Which activities can start, and what blocks them. - [MEAL](https://reliefapplications.org/relief-one/meal/): Show what changed, and how you know. - [Field Data Collection](https://reliefapplications.org/relief-one/field-data/): Offline mobile forms that feed your indicators. - [Case Management](https://reliefapplications.org/relief-one/case-management/): Confidential files for each person you support. - [Information Management & Maps](https://reliefapplications.org/relief-one/information-management/): Who does what, where. - [Add to your Relief One](https://reliefapplications.org/relief-one/build/) - [The base](https://reliefapplications.org/relief-one/platform/): The part every organisation gets. - [Relief One](https://reliefapplications.org/relief-one/) ## Book a demo of Relief One. Tell us how your organisation works and which modules you are looking at. We show you Relief One on the parts that matter to you.